TERMS & CONDITIONS
Welcome to www.ohko.co.uk.
OHKO ("OHKO", "ohko.co.uk", "www.ohko.co.uk", "Us/we/our") provides the website to you when you visit or shop with us (the "website", "OHKO", "ohko.co.uk, "www.ohko.co.uk"). By using the website you agree to be bound by the terms and conditions appearing in this document, the "Terms & Conditions" of the website. The "Terms & Conditions" of the website is comprised of the Conditions Of Use, the Conditions Of Sale, the Privacy Policy, and the Return Policy.
CONDITIONS OF USE
You accept our Privacy Policy, and that any data and/or information about yourself that you transmit to us in any way shall be used by us only in compliance with our Privacy Policy.
You accept our Returns Policy, and that you will be bound by the terms and conditions appearing in the Returns Policy.
You will not use the website for any illegal activities.
You will comply with all applicable laws and regulations.
You will not use the website in any way that will cause intentional damage or interruption to the services provided or to any and all data stored by OHKO.
You will not use the website in any way that will cause intentional loss of efficiency and functionality of the website, the services provided by OHKO, or any and all data stored by OHKO.
You will not attempt any form of unauthorised access to the website.
If any other user's actions give you any reason to pursue a claim or action against that user, you will undertake said claim or action independently of OHKO.
OHKO will accept no liability for any loss or damages incurred by accessing the website using a third party's hyperlink, whatever form that link may take.
OHKO accepts no responsibility for, nor does OHKO endorse: content (in any form), availability, terms and/or conditions, privacy policy, any other policy, advertising, materials or other services of any third party or external websites or resources.
OHKO accepts no liability for any loss or damages, offence caused or alleged to be caused, incurred by or in connection with access to materials or other services of any third party or external websites or resources.
OHKO grants you a non-exclusive, retractable, non-sublicenceable licence to create a hyperlink to the home page (www.ohko.co.uk) of the OHKO website subject to that hyperlink and associated material not portraying OHKO in an offensive, derogatory, misleading or false manner. This licence does not allow you to use the OHKO logo, or any derivative, in conjunction with your hyperlink.
You will take responsibility for and fully indemnify OHKO against all claims and liability for any fees or costs, loss and expenses suffered by OHKO resulting from any breach of the terms and conditions in this document ("Terms & Conditions") or any other action taken by you or any other person using your computer or internet access.
It is your responsibility to regularly check any changes to the terms and conditions appearing in this document ("Terms & Conditions").
You are at least 16 years of age. The OHKO website may contain material that is not suitable for persons under the age of 16. Any person under the age of 16 using the website must do so under guidance/supervision of a parent/guardian.
If you are a parent/guardian of any person under 16 years of age using the website, you agree to the terms and conditions appearing in this document ("Terms & Conditions") and will accept responsibility for the actions and/or conduct of those persons under 16 years of age as if they were your own.
By placing an order, you warrant and confirm that you are at least 16 years of age.
OHKO has the right, but has no obligation, to monitor your use of the website, or any activity related to the website. OHKO has the right to investigate any violation of the terms and conditions appearing in this document ("Terms & Conditions"), and take any appropriate action in response to said violations.
OHKO does not guarantee that all services provided will be free from loss, corruption, viruses, hacking or any other security intrusion and you fully indemnify OHKO against all liability relating to any security intrusions.
It is your responsibility to ensure that you have taken sufficient security measures (including but not limited to anti-virus software, anti-spyware software, and firewall software) to fulfil your requirements for accuracy of data input and/or output.
All content and materials contained within the website (including but not limited to names, logos and images identifying OHKO or third parties and their products) are subject to copyright, design rights, trademarks and other intellectual property rights belonging to OHKO and/or third parties. Nothing within the terms and conditions appearing in this document ("Terms & Conditions") shall be interpreted as granting any form of licence or right to use any copyright, design right, trademark and other intellectual property right of OHKO and/or third parties.
All content and materials contained within the website is made available to you for non-commercial, personal use.
E-mail is accepted by you as a means of communication, electronic or otherwise. We will communicate with you by e-mail or by posting information on the website.
You consent that agreements, notices and/or other communications that we provide to you electronically will satisy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
The terms and conditions appearing in this document ("Terms & Conditions") and the Privacy Policy, and the Returns Policy referred to in these terms and conditions make up the entire agreement between you and OHKO. This agreement supersedes any previous agreement or arrangement in any form relating to the subject matter contained within these terms and conditions. No oral information, explanation or conversation, given by you or OHKO shall alter the interpretation of any term or condition appearing in this document ("Terms & Conditions").
You confirm you have not relied on any representation except to the extent that the same has specifically been made a representation in the terms and conditions appearing in this document ("Terms & Conditions").
You shall have no solution in respect of any misrepresentation which has not become part of the terms and conditions appearing in this document ("Terms & Conditions") except that your agreement contained in this clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become part of the terms and conditions appearing in this document ("Terms & Conditions").
Any provision of the terms and conditions appearing in this document ("Terms & Conditions") that is considered to be unlawful, unenforceable, or for any reason void, shall be severable from these terms and conditions ("Terms & Conditions") and will not cause any other term or condition to become invalid.
No term or condition appearing in this document ("Terms & Conditions") shall affect your rights under English law where such right cannot be detracted from by contract.
The terms and conditions appearing in this document ("Terms & Conditions"), are governed exclusively by and interpreted in accordance with the laws of England and Wales, whose Courts shall have exclusive jurisdiction over any disputes.
Failure or delay by OHKO to exercise or enforce any term or condition appearing in this document ("Terms & Conditions") in no way relinquishes or waives the right of OHKO to exercise or enforce that term or condition.
The website, and the terms and conditions appearing in this document ("Terms & Conditions"), in whole or in part, are subject to constant change and updates without notice to you. You accept the changes that may have been made to the website, in whole or in part, or to the terms and conditions appearing in this document ("Terms & Conditions").
OHKO will not be liable to you or any third party for any change made to the website, or to the terms and conditions appearing in this document ("Terms & Conditions").
You will not be eligible for any compensation if you are unable to use the website in whole or in part.
If you do not agree with any change made to the website, or to the terms and conditions appearing in this document ("Terms & Conditions"), you must stop using the website immediately.
CONDITIONS OF SALE
You will provide all required, truthful and accurate information about yourself as requested by OHKO order checkout process.
You will update any required information about yourself so that it is always truthful and accurate.
It is your responsibility to ensure the confidentiality of your personal information including but not limited to name, e-mail address, home address and other personal information.
OHKO can suspend (and/or subsequently re-activate) or terminate any associated orders at any time, should OHKO believe that any required information about yourself is not truthful and/or inaccurate.
You will immediately inform OHKO of any unauthorised use of your e-mail address, any other account details or any other breach of security.
OHKO will accept no liability for any loss or damages incurred by breach of security due to failure to secure your computer or Internet access.
Completion of any order is subject to the availability of stock.
Any order received by OHKO after 15:00 GMT will be deemed to be received the next working day.
All products purchased from OHKO are for private and non-commercial use only.
You will provide all required, truthful and accurate information about yourself as requested by OHKO and/or PayPal, throughout the order process.
You will specifically state the products you wish to purchase from OHKO, and will confirm all required details, including payment details required by OHKO and/or PayPal, at your own risk.
The payment method (including but not limited to credit card, debit card and PayPal account) is your own and that there are sufficient funds available to complete the order transaction.
It is your responsibility to inform OHKO of any changes in your personal details. OHKO cannot guarantee successful completion of any orders placed with obsolete or outdated information.
A contract between you and OHKO for the sale of products from OHKO shall not exist until we accept your order in the form of an Order Confirmation e-mail. That acceptance shall be considered complete and fully communicated to you at the time OHKO sends the Order Confirmation, whether you receive the Order Confirmation e-mail or not.
The Order Confirmation e-mail shall be considered an acceptance by OHKO of your agreement to purchase products from OHKO.
Once your order has been accepted, your contract for purchases of products from OHKO exists with "OHKO, 8 Weighbridge Crescent, Kingswinford, DY6 7DB, United Kingdom".
You may cancel your order, contacting us through the Customer Care page of the website or by e-mailing onehitknockout@live.com, any time before your order being despatched, quoting your name, address, order/invoice number, and any information that will identify your payment.
You will not be able to cancel your order once it has been despatched by OHKO.
OHKO may refuse to accept any order for any reason and will accept no liability for any loss or damage incurred by an order being refused by us.
OHKO are under no obligation to complete any order.
Nothing within these terms and conditions ("Terms & Conditions") shall exclude or limit OHKO's liability for death or personal injury caused by or resulting from proven negligence on the part of OHKO.
The OHKO website is owned and operated by CMJ Group and is hosted by Wix.com.
PRIVACY POLICY
The Privacy Policy detailed in this document and the terms and conditions therein constitute part of the Terms & Conditions. By using the website, you agree to be bound by the terms and conditions appearing in this document.
Controller Of Personal Information
Any personal information provided by the website or gathered by the website is controlled by OHKO at OHKO, 8 Weighbridge Crescent, Kingswinford, West Midlands, DY6 7DB, United Kingdom. OHKO (of the same address) also acts as data processor.
Personal Information Gathered
OHKO receives and stores personal information you provide through the website, and will receive and store personal information you provide through the Customer Care page, or by e-mailing directly. This will include (but is not limited to) your name, address, e-mail address, telephone number and account password. We use this information for such purposes as handling and processing orders, personalising your search suggestions and responding to Customer Care contact and other communications.
Search Information Gathered
OHKO receives and stores the search terms that each user enters into the search function of the website. This information is not connected to your personal information and users will never be personally identifiable through this search information. We use this information for such purposes as improving our search function, refining product information and expanding and refining our product catalogue.
Payment Information Gathered
The OHKO website uses the PayPal payment system to process payments. If you are using PayPal to pay for an order, OHKO will receive and store your PayPal e-mail address. If you are using a credit card or debit card to pay for an order, OHKO will receive and store a contact e-mail address, we do not receive any card information through the website, nor do we store any card information through the website or on our server. Your card information is collected, processed and stored by PayPal.
Should you contact Customer Care directly, or respond to an e-mail received from a member of staff at OHKO, your e-mail (and any information therein) will be received and stored by OHKO.
Cookies
The OHKO website will use cookies, and in order for all features to work correctly and be accessible by you, cookies will need to be enabled on your device.
Information Sharing
We know how important it is to keep personal information not only secure, but also private. That's why we do not and we will never sell your personal information to third parties.
As the OHKO website uses PayPal to process payments, the following information will be passed to PayPal when you pay for an order: your full name, address, telephone number, e-mail address.
OHKO uses Royal Mail to deliver packages within the U.K. & N.I., as such your full name and address will be visible on packages when they are shipped by us. For customers not in the U.K. & N.I., your full name address will be visible on packages when they are shipped by us, using Royal Mail to move within the U.K., until they are passed to your local postal service.
Information Security
Personal information that you provide to us is secured during transmission using Secure Sockets Layer (SSL) software, this encrypts your information during transmission.
Opting Out
You can opt out of providing personal information that we request, however you may not be able to use certain features of the website, for example you will not be able to checkout an order or sign up for an account.
Your Concerns
We take privacy and security of information very seriously at OHKO. If you have any concerns, or if there's you'd like to discuss regarding your personal information, or our methods of gathering and storing your information, please contact us and we'll help as much as we can.
Your e-mail address, and any personal information gathered when you placed an order will remain in our records. If you would like us to delete this information, please contact us and we will remove your personal information. This may however, mean that we are unable to process or complete orders you make in future.
GDPR Compliance - Privacy Policy
This Privacy Policy describes how and when OHKO (‘OHKO’, ‘ohko’, ‘us/we/our’) collects, uses, and share information when you purchase an item from OHKO, contact OHKO, or otherwise use OHKO’s services through the website.
This Privacy Policy does not apply to the practices of third parties that OHKO does not own or control, including Wix or any third party services you access through Wix, or Wix’s related sites, apps and services. Please see the Wix Privacy Policy to learn more about Wix’s privacy practices.
Information OHKO Collects
To fulfil your order, you must provide us with certain information (which you have authorised Wix and/or PayPal to provide to us), such as your name, email address, postal address, payment information, and the details of the product(s) that you are ordering. You may also choose to provide us with additional personal information if you contact OHKO directly.
OHKO relies on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, offer refunds, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for OHKO’s newsletter;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about purchases if required by tax law;
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving OHKO’s services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) compliance with the Wix Terms of Use. We use your information as necessary to comply with our obligations under the Wix Terms of Use.
Information Sharing and Disclosure
Information about customers is important to OHKO. We share your personal information for very limited reasons and in limited circumstances, as follows:
Wix – We share information with Wix as is necessary to provide our services and comply with our obligations under the Wix Terms of Use.
Service Providers – We engage certain trusted third parties to perform functions and provide services to OHKO, such as delivery companies (In the U.K., this will be either Royal Mail or ParcelForce). We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers – If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws – We may collect, use, retain and share your information if we have a good faith or belief that it is reasonably necessary to: 1) respond to legal process or to government requests; 2) enforce our agreements, terms and policies; 3) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or 4) protect the rights, property, and safety of our customers, or others.
Data Retention
OHKO will retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. OHKO will generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on the Wix Terms of Use as the legal basis for the transfer, as Wix may store your personal information necessary to provide you our services on servers located outside Europe.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in limited cases. These are described below:
1) Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting OHKO.
2) Change, restrict, delete. You may also have rights to change, restrict the use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
3) Object. You can object to i) our processing of some of your information based on our legitimate interests and ii) receiving marketing messages from OHKO after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
4) Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For the purposes of EU data protection law, we, OHKO, are the data controller of your personal information. If you have any questions or concerns, you may contact us by emailing onehitknockout@live.com. Alternatively, you may mail us at:
OHKO, 8 Weighbridge Crescent, Kingswinford, West Midlands, DY6 7DB, United Kingdom